Hape Doll Family Mansion Hape

Quick Shipping and Professional Packaging

We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are educated to pack your items exactly as per the specifications that we supply. Your items will undergo a thorough inspection and be securely secured prior to being shipped. We ship to thousands of customers each day from multiple countries. This is a sign of our determination to become the largest online retailer worldwide. Both Europe as well as the USA have distribution and warehouse centers.

Please note that orders with more than one item will be given a processing time according to the specific item.

Prior to shipping, our team will perform an exhaustive inspection of the items you purchased. Today, the majority orders will be shipped within 48 hours. The delivery time is estimated to be between three and seven days.

Returns

The stock is constantly changing and cannot be fully controlled by us due to the involvement of several different parties, such as the factory and our warehouse. The actual stock can change at any moment. Please be aware it's possible your order may become unfulfilled when you have placed the order.

Our policy is valid for a period of 30 days. If it's been more 30 days since you purchased your item and we're unable to offer you a full refund or exchange.

You are able to return an item when it's unopened and is in the same condition when you first received it. It must also be in the original packaging.